Culture

Culture

Born Out of Necessity

Skyetel is a leading telecom carrier and SIP trunk platform dedicated to delivering innovative and reliable communication solutions to enterprise and reseller customers. Since our inception, we have been committed to providing exceptional service, support, and connectivity to our customers. Our next-generation, nationwide carrier platform has achieved a remarkable track record of zero customer-affecting outages, demonstrating our unwavering commitment to quality and reliability.

In 2020, we took a significant leap forward by reducing our reliance on other carriers. We achieved this by deploying our own OCN to route local traffic to and from the legacy public switched telephone networks and the internet. This strategic move has enabled us to enhance our service offerings and maintain complete control over our network infrastructure.

Today, Skyetel boasts full autonomy over its own telephone numbers, including direct porting control on the Number Portability Administration Center (NPAC). We handle our own number blocks and hold numbering authority with the North American Numbering Plan Administrator (NANPA). Our extensive network provides access to over 11 million numbers across more than 18,000 rate centers, ensuring that we can cater to the diverse needs of our customers. As we continue to grow, we remain committed to delivering unparalleled services, fostering innovation, and strengthening our position as a leading player in the telecommunications industry.
In 2022, Skyetel made a strategic acquisition to expand our capabilities, enhance our offerings, and solidify our position as an industry leader in the telecommunications sector. By leveraging economies of scale, we have streamlined our operations and reduced costs, enabling us to pass on the savings to our clients. Our combined resources and expertise have accelerated the development and adoption of innovative technologies, resulting in improved network performance and enhanced customer experience. Furthermore, the acquisition has expanded our geographic reach and customer base, providing a competitive edge in the market.

Core Values

Expertise

ĕk″spûr-tēz′ - def. great skill or knowledge in a particular field.

We are good at what we do and nowhere is it more on display than in our knowledgebase.

Respect

rĭ-spĕkt′ - def. esteem or admiration; avoid intruding upon (care in and for people, planet and product)

For each other and our customers; we expect you have expertise in your complementary field.

Kindness

kīnd′nĭs - def. benevolent behavior; goodwill

This is how we show our respect for one another.

Playfulness

plā′fəl - def. full of fun and high spirits

This lightness of being is woven into the fabric of our culture and how we express ourselves.
Welcome to the
Skyetel Community
  • Be Part of the fastest-growing community in Sip Trunking
  • Access to more information and readily-available support than any other service provider of its kind
  • Customers contribute as our Advisory Council
  • Consistently high (>90%) Net Promoter Scores every month

Where Bright Ideas Are Welcomed!

Much of Skyetel’s impressive growth can be attributed to the strong sense of community. Skyetel continuously evolves by incorporating the recommendations and suggestions of its resellers. Our portal integrates these features and attribute while our Knowledgebase contains the most robust array of support information relative to any competitor. Much of the content within the Knowledge Base, for example, has been contributed by customers. Generously rewarding these contributions has harbored great reciprocal loyalty. To date, most of the growth comes from word-of-mouth testimony. We appreciate our customers as they are truly Awesome partners.

Being good citizens within our communities is at the core of Skyetel’s culture. Commitment to responsible, sustainable operations, Skyetel is carbon neutral.

In the Skyetel community, how we do business with each other is as important as the business that we do together.

Our Clients Love Us

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I love Skyetel! They are not just a carrier; they listen to our needs and incorporate the features we need.
Toby G.Brush, CO
Someone who designed the Skyetel portal really understands telecom and the needs of resellers like us.
Ken H.Atlanta, GA
It is obvious that Skyetel is a carrier purpose-built for resellers.
Ken H.Atlanta, GA
What can you say, Skyetel truly is awesome!
Ben W.Pinehurst, NC
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